Akari Care Philips Court
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds75
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2019-11-02
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2019-11-02
Is this home safe?
Is the care effective?
The Effective domain is rated Good, indicating that care planning, training, healthcare access, and nutrition met inspection standards at the March 2025 visit. Dementia is a registered specialism, which means the service is expected to have staff trained specifically to support people with cognitive impairment. The Good rating for Effective suggests this training provision satisfied inspectors, though the depth and frequency of that training is not described. Food and nutrition are assessed within this domain, and the Good rating implies basic standards were met, but no observations about menu quality, dining atmosphere, or how dietary preferences are recorded are available. Care plans are also assessed here, and the Good rating indicates they were in place and up to date.Is this home caring?
Philips Court is rated Good for Caring, indicating that inspectors were satisfied with how staff treated the people living there. This domain covers warmth, dignity, respect, privacy, and whether people's independence is supported. The published report does not include direct quotes from residents or relatives, and no specific observations about staff interactions — such as whether people were addressed by their preferred name or whether staff sat with residents during meals — are available. A Good Caring rating in the context of an overall improvement from Requires Improvement is nonetheless meaningful: it suggests the culture of care has moved in a positive direction. The service's broad specialism mix, covering dementia, mental health, learning disabilities, and physical disabilities, means staff must adapt their approach significantly for different people.Is the home responsive?
The Responsive domain is rated Good, indicating that the home met inspection standards for activities, individual engagement, complaints handling, and end-of-life care planning. The published report does not describe specific activities, whether one-to-one engagement is provided for people who cannot join groups, or how the home responds when someone's needs change. Responsive also covers how well the home handles complaints and acts on feedback — and the Good rating suggests basic processes are in place. For a home with this range of specialisms, responsiveness to individual need is particularly important: someone with a learning disability has different engagement needs from someone with advanced dementia.Is the home well-led?
Philips Court is rated Good for Well-led, with a named Registered Manager (Ms Wendy Reid) and Nominated Individual (Miss Karen Harkin) identified. The home is run by Akari Care Limited. The improvement from Requires Improvement to Good across all domains is a strong indicator that leadership has been effective in identifying problems and driving improvement. The published report does not describe the manager's tenure, the culture among staff, how long the current management team has been in place, or what specific governance systems are in operation. The Well-led rating suggests that at the time of inspection, the leadership met the required standard and that systems to monitor quality were functioning.
Source: CQC inspection report →
What the evidence base says
The team here cares for adults both under and over 65, including those living with dementia, mental health conditions, learning disabilities and physical disabilities. For residents living with dementia, the home provides specialist residential care as part of their wider support for people with complex needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Philips Court has improved from Requires Improvement to a Good rating across all five domains, which is a meaningful step forward — but the published report contains limited specific detail, so many scores reflect confirmed direction of travel rather than rich, observed evidence.
Homes in North East typically score 68–82.Worth a visit
Philips Court, a 75-bed nursing home in Gateshead run by Akari Care Limited, was assessed in March 2025 and rated Good across all five inspection domains — Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement: the home was previously rated Requires Improvement, and achieving Good across the board reflects genuine progress under the current management team. The service covers a wide range of needs including dementia, mental health conditions, learning disabilities, and physical disabilities. The main limitation for families reading this report is that the published summary contains very little specific, observed detail — no direct quotes from residents or relatives, no descriptions of what inspectors saw on the ward, and no specifics about staffing numbers, activities, or food. A Good rating is reassuring, but it tells you direction of travel, not daily life. When you visit, ask specifically: how many permanent staff are on the dementia unit after 8pm, how often do care plans get reviewed with family input, and what happens for your parent on a day when they can't join a group activity? Observe whether staff use your parent's preferred name, whether the corridors feel calm, and whether anyone is being rushed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Akari Care Philips Court measures up against the other homes you’re considering. Free account.
In Their Own Words
How Akari Care Philips Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs in Gateshead
Compassionate Care in Gateshead at Philips Court
When someone you love needs specialist care for dementia, mental health conditions or learning disabilities, finding the right place matters deeply. Philips Court in Gateshead provides residential care for adults of all ages who need extra support, including those under 65 with complex needs. The home welcomes residents with physical disabilities too, offering skilled care in a residential setting.
Who they care for
The team here cares for adults both under and over 65, including those living with dementia, mental health conditions, learning disabilities and physical disabilities.
For residents living with dementia, the home provides specialist residential care as part of their wider support for people with complex needs.
“If you'd like to understand more about their approach to specialist care, arranging a visit could help you decide if it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Philips Court has improved from Requires Improvement to a Good rating across all five domains, which is a meaningful step forward — but the published report contains limited specific detail, so many scores reflect confirmed direction of travel rather than rich, observed evidence.
Homes in North East typically score 68–82.Worth a visit
Philips Court, a 75-bed nursing home in Gateshead run by Akari Care Limited, was assessed in March 2025 and rated Good across all five inspection domains — Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement: the home was previously rated Requires Improvement, and achieving Good across the board reflects genuine progress under the current management team. The service covers a wide range of needs including dementia, mental health conditions, learning disabilities, and physical disabilities. The main limitation for families reading this report is that the published summary contains very little specific, observed detail — no direct quotes from residents or relatives, no descriptions of what inspectors saw on the ward, and no specifics about staffing numbers, activities, or food. A Good rating is reassuring, but it tells you direction of travel, not daily life. When you visit, ask specifically: how many permanent staff are on the dementia unit after 8pm, how often do care plans get reviewed with family input, and what happens for your parent on a day when they can't join a group activity? Observe whether staff use your parent's preferred name, whether the corridors feel calm, and whether anyone is being rushed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Akari Care Philips Court measures up against the other homes you’re considering. Free account.
In Their Own Words
How Akari Care Philips Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs in Gateshead
Compassionate Care in Gateshead at Philips Court
When someone you love needs specialist care for dementia, mental health conditions or learning disabilities, finding the right place matters deeply. Philips Court in Gateshead provides residential care for adults of all ages who need extra support, including those under 65 with complex needs. The home welcomes residents with physical disabilities too, offering skilled care in a residential setting.
Who they care for
The team here cares for adults both under and over 65, including those living with dementia, mental health conditions, learning disabilities and physical disabilities.
For residents living with dementia, the home provides specialist residential care as part of their wider support for people with complex needs.
Management & ethos
Families have shared different experiences about the care at Philips Court. Some speak warmly about staff who show real compassion and treat residents with dignity and kindness. Others have raised concerns about support during mealtimes and maintaining personal care routines.
“If you'd like to understand more about their approach to specialist care, arranging a visit could help you decide if it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
